Implementasi Strategi Layanan Prima Pada MAN 2 Kota Serang Sebagai Madrasah Model Berbasis Boarding School

Main Article Content

Anis Zohriah
Anis Fauzi
Euis Asyiah
Fazrurrakhman Al Farisi

Abstract

Madrasas as Islamic educational institutions have several advantages compared to other types of schools. The advantages possessed by madrasas include: vitality, fighting power, endurance, adaptability and evolution, and diversity. This research uses a quantitative approach by creating and distributing questionnaires. Primary data was obtained directly from the results of distributing questionnaires to respondents consisting of 100 student representatives, 38 educational staff representatives and 72 teaching staff representatives. Because the data from this research was obtained through distribution of armatures using the Google Form application, the data processing process also uses statistical formula applications that are integrated with existing questionnaires and Google Forms. The research aims to understand the forms of MAN 2 Serang City's excellent service strategy as a madrasa model or as a Boarding School-based madrasa as well as certain factors that support and inhibit the implementation of the excellent service strategy. The results of the research show that Madrasah Aliyah Negeri 2 Serang City acts as a model madrasa based on Islamic boarding schools and is a center for the development of madrasas in the surrounding area. Implementation of quality education services at Madrasah Aliyah Negeri 2 Serang City focuses on providing learning needs, one-stop integrated services (PTSP), digital-based services, as well as facilities and infrastructure services.

Article Details

How to Cite
Zohriah, A., Fauzi, A., Asyiah, E., & Al Farisi, F. (2025). Implementasi Strategi Layanan Prima Pada MAN 2 Kota Serang Sebagai Madrasah Model Berbasis Boarding School. Journal on Education, 7(2), 10265- 10284. https://doi.org/10.31004/joe.v7i2.8036
Section
Articles

References

Aep Saepul Anwar (2023). Implementasi Sistem Pendidikan Boarding School pada Madrasah Aliyah Negeri 2 Serang dalam Meningkatkan Mutu Pendidikan, Al-Maqrizi: Jurnal Ekonomi Syariah dan Studi Islam Uniersitas pamulang, Vol 1. No. 1 Juni 2023
A. Qomarudin. Inovasi Pengembangan Pendidikaj islam Melalui Program Unggulan, Jrnal Ta’limuna, Vol. 9, No. 02, September 2020
Ahmad Zainuri, Strategi Penerapan Lima Nilai Budaya Kerja di Kementerian Agama Menuju Pelayan Prima
Medina-Te, Jurnal Studi Islam ▪ Volume 14, Nomor 1, Juni 2016
Al-hayat: Journal of Islamic Education (AJIE), Volume 4, Issue 2 | December 2020
Ali, I., Gligor, D., Balta, M., Bozkurt, S., & Papadopoulos, T. (2024). From disruption to innovation: The importance of the supply chain leadership style for driving logistics innovation in the face of geopolitical disruptions. Transportation Research Part E: Logistics and Transportation Review, 187, 103583. https://doi.org/https://doi.org/10.1016/j.tre.2024.103583
A.M. Kardiman,Pengantar Ilmu Manajemen, (Jakarta: PT. Pronhalindo), h. 58
A. Qomarudin. Inovasi Pengembangan Pendidikaj islam Melalui Program Unggulan, Jrnal Ta’limuna, Vol. 9, No. 02, September 2020
Asadullah, M. N., Trannoy, A., Tubeuf, S., & Yalonetzky, G. (2021). Measuring educational inequality of opportunity: pupil’s effort matters. World Development, 138, 105262. https://doi.org/https://doi.org/10.1016/j.worlddev.2020.105262
Aep Saepul Anwar (2023). Implementasi Sistem Pendidikan Boarding School pada Madrasah Aliyah Negeri 2 Serang dalam Meningkatkan Mutu Pendidikan, Al-Maqrizi: Jurnal Ekonomi Syariah dan Studi Islam Uniersitas pamulang, Vol 1. No. 1 Juni 2023
Atep Adya Barata. (2003). Dasar-dasar Pelayanan Prima: Jakarta. Elex Media Computindo,.
Azyumardi Azra, Pendidikan Islami, Tradisi dan Modernisasi menuju Milenium Baru, (Jakarta : Logos, 1999), h. 28.
Azra, Azyumardi, 2002, Pendidikan Islam Tradisi dan Modernisasi Menuju Millenium Baru. Jakarta : Logos Waca Ilmu.Baktiar. 2013. Boarding School dan Peranannya dalam Pendidikan Islam

Bamford T.W, 1967, Rise of the Public Schools, a Study of Boys Public Boarding Schools in England and Wales from 1837 to the Present Day, London : Nelson
Bellini, A., Tadayon, A., Andersen, B., & Klungseth, N. J. (2024). The role of data when implementing circular strategies in the built environment: A literature review. Cleaner Environmental Systems, 13, 100183. https://doi.org/https://doi.org/10.1016/j.cesys.2024.100183
Brockman, A., Krupp, A., Bach, C., Mu, J., Vasilevskis, E. E., Tan, A., Mion, L. C., & Balas, M. C. (2023). Clinicians’ perceptions on implementation strategies used to facilitate ABCDEF bundle adoption: A multicenter survey. Heart & Lung, 62, 108–115. https://doi.org/https://doi.org/10.1016/j.hrtlng.2023.06.006
Cardona-CanoCardona-Cano, R., López-ZapataLópez-Zapata, E., & Velez-OcampoVelez-Ocampo, J. (2024). Leadership styles, collaborative integrative behavior and ambidexterity in university research groups. The Learning Organization, 31(2), 185–204. https://doi.org/https://doi.org/10.1108/TLO-05-2023-0082
Conlin, M., Hamard, M., Agrinier, N., Birgand, G., Castel, P., Claudot, F., Dumartin, C., Epstein, J., & Ricci, L. (2024). Assessment of implementation strategies adopted for antimicrobial stewardship interventions in long-term care facilities: a systematic review. Clinical Microbiology and Infection, 30(4), 431–444. https://doi.org/https://doi.org/10.1016/j.cmi.2023.12.020
Dasuki, M. (2019). Pengembangan Kurikulum Pesantren As-Sunniyyah Kencong Jember. FALASIFA : Jurnal Studi Keislaman, 10(2), 29–49. https://doi.org/10.36835/falasifa.v10i2.195
Dedy Efendy dkk., (2022). Manajemen Program Boarding School Dalam Membentuk Karakter Religius Peserta Didik Di MTs. Mu’allimin NW Anjani Lombok Timur, Jurnal Praktisi Administrasi Pendidikan, Volume 6 Nomr 2, tahun 2022.
Departemen Pendidikan Nasional, Kamus Besar Bahasa Indonesia, (Jakarta: Balai Pustaka, 2002). Edisi. Ke-3, cet. Ke-2, h.646
Devina, C., Nasution, B. B., Kusumawati, R. L., Daulay, R. S., Trisnawati, Y., & Lubis, I. N. D. (2023). Sensitivity of nasopharyngeal swab and saliva specimens in the detection of SARS-CoV-2 virus among boarding school girls. IJID Regions, 8, S13–S17. https://doi.org/https://doi.org/10.1016/j.ijregi.2023.02.009
Dusak, S., Cesur, E. S., & Sayin, B. (2023). Multi-level seismic performance assessment and comprehensive restoration considering the original state of a historic madrasah built in 1498 in the Forum of Constantine (4th century CE). Structures, 53, 160–198. https://doi.org/https://doi.org/10.1016/j.istruc.2023.04.060
Faizah Indrawati dan Mukh. Nursikin, ,Implementasi Kegiatan Boarding School Dalam Pengembangan Sikap Keberagamaan Siswa MtsN 1 Purworejo Tahun Pelajaran 2022/2023, Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN), Vol. 4 No.2, Juni 2023
García-Moya, I., Díez, M., & Paniagua, C. (2023). Stress of school performance among secondary students: The role of classroom goal structures and teacher support. Journal of School Psychology, 99, 101222. https://doi.org/https://doi.org/10.1016/j.jsp.2023.05.005
Goh, L. H. (2023). Teachers’ perception of leadership styles and involvement during the COVID-19 pandemic crisis. International Journal of Educational Research, 122, 102253. https://doi.org/https://doi.org/10.1016/j.ijer.2023.102253
Hadari Nawawi. 2003. Manajemen Sumber Daya Manusia, Cet. V, (Yogyakarta: Gajah Mada University Press.
Hossain, A. N. M. Z. (2023). Educational crisis of Rohingya refugee children in Bangladesh: Access, obstacles, and prospects to formal and non-formal education. Heliyon, 9(7), e18346. https://doi.org/https://doi.org/10.1016/j.heliyon.2023.e18346
Husaini Usman dan Purnomo Setiady Akbar, Metodologi Penelitian Sosial, (Jakarta:PT.Bumi Aksara,2003), Cet. Ke-4, h. 53.
http://mefitahudriyah.blogspot.co.id/).
http://nursyam.uinsby.ac.id/?p=300.
Jannati Aliyah. Dkk., Pengembangan program Boarding School Dalam Pembentukan karakter peserta Didik di Madrasah, Jurnal Pendidikan dan Keguruan, Vol. 1 No. 2, April 2023, Hal. 65-72.
Kasmir, Etika Coustomer Service, (Jakarta: PT. Raja Gravindo, 2005), h. 15
Kappy, B., Berkowitz, D., Isbey, S., Breslin, K., & McKinley, K. (2024). Characteristics and patient impact of boarding in the pediatric emergency department, 2018–2022. The American Journal of Emergency Medicine, 77, 139–146. https://doi.org/https://doi.org/10.1016/j.ajem.2023.12.022
Kementerian Agama RI. (2014). Nilai-nilai Budaya Kerja Kementerian Agama RI, Jakarta: Kementerian Agama.
Khoso, A., Thambiah, S., & Hussin, H. (2020). Social practices of Pakistani migrant workers in Malaysia: Conserving and transforming transnational affect. Emotion, Space and Society, 37, 100742. https://doi.org/https://doi.org/10.1016/j.emospa.2020.100742
Kordkheili, A. M., Bekker, C., Hoens, A. M., Voshaar, M., Campbell, W., Carmona, L., de Wit, M., March, L., Nielsen, S. M., Shea, B. J., Toupin-April, K., Tugwell, P., Tymms, K., & Kelly, A. (2024). Strategies to promote implementation of core outcomes for medication adherence trials in rheumatology: A report from the OMERACT-Adherence Group. Seminars in Arthritis and Rheumatism, 66, 152411. https://doi.org/https://doi.org/10.1016/j.semarthrit.2024.152411
Kyambade, M., Mugambwa, J., Nkurunziza, G., Namuddu, R., & Namatovu, A. (2024). Servant leadership style and socially responsible leadership in university context: moderation of promoting sense of community. International Journal of Educational Management, 38(3), 660–678. https://doi.org/https://doi.org/10.1108/IJEM-12-2023-0629
Kuntoro, A. T. (2019). Manajemen Mutu Pendidikan Islam. Jurnal Kependidikan, 7(1), 84–97. https://doi.org/10.24090/jk.v7i1.2928
Li, C., Qi, L., Fei, J., Yan, J., Wu, Z., Zhang, T., & Li, H. (2024). Construction of polydopamine functionalized porous carbon network structure in polymer composites for excellent mechanical and electromagnetic interference shielding properties. Carbon, 217, 118620. https://doi.org/https://doi.org/10.1016/j.carbon.2023.118620
Mamo, N., Tak, L. M., Olde Hartman, T. C., Rosmalen, J. G. M., & Hanssen, D. J. C. (2024). Strategies to improve implementation of collaborative care for functional disorders and persistent somatic symptoms: A qualitative study using a Research World Café design. Journal of Psychosomatic Research, 111665. https://doi.org/https://doi.org/10.1016/j.jpsychores.2024.111665
Martinsuo, M., Vuorinen, L., & Killen, C. P. (2024). Project portfolio formation as an organizational routine: Patterns of actions in implementing innovation strategy. International Journal of Project Management, 42(4), 102592. https://doi.org/https://doi.org/10.1016/j.ijproman.2024.102592
Masath, F. B., Scharpf, F., Dumke, L., & Hecker, T. (2023). Externalizing problems mediate the relation between teacher and peer violence and lower school performance. Child Abuse & Neglect, 135, 105982. https://doi.org/https://doi.org/10.1016/j.chiabu.2022.105982
Mukherjee, S., Muto, N., & Sen, A. (2024). Implementation in undominated strategies with applications to auction design, public good provision and matching. Journal of Economic Theory, 216, 105783. https://doi.org/https://doi.org/10.1016/j.jet.2023.105783
Mulyono, El-Hikmah (Jurnal Kependidikan dan Keagamaan) Volume VIII Nomor 1 (Malang: Fakultas Tarbiyah UIN Maliki Malang, 2010), hlm. 19
Muhammad Khoiruzzadi*, Muhammad Luqmanul Hakim, Jurnal al-thariqah (2020) .Vol5(Nomor 2).Halaman 4607
Mulyono, El-Hikmah (Jurnal Kependidikan dan Keagamaan) Volume VIII Nomor 1 (Malang: Fakultas Tarbiyah UIN Maliki Malang, 2010), hlm. 19
Nafisatul Mukhafadlo dan Nunuk Hariyati, Strategi Kepala Sekolah Dalam Membangun Citra Positif Sekolah Madrasah Aliyah Swasta Tarbiyatut Tholabah Lamongan, Jurnal Inspirasi Manajemen Pendidikan Volume 10 Nomor 01 Tahun 2022, 213-230
Nanang Budianto (2017) IMPLEMENTASI PENGEMBANGAN MADRASAH DAN SEKOLAH ISLAM UNGGULAN SEBAGAI UPAYA PENINGKATAN KUALITAS PENDIDIKAN ISLAM, FALASIFA: JURNAL STUDI FILSAFAT, VOL 8 NO 1 (2017): MARET
Obay Baesyuni, Kepala MAN 2 Kota Serang dalam Dinamika Banten.co,id Sajian Berita Terkini dan Terpercaya, Rabu 15 Juli 2020.
Onong Uchyana, Ilmu Komunikasi Teori dan Praktik, (Bandung : PT. Remaja Rosdakarya, 1992)
Purnama Sari Indah, F., Cardiah, T., Rahmat, A., Sulandjari, K., Andiyan, A., & Hendayani, N. (2022). Effect of Community-Based Total sanitation Program with diarrhea Incidents in toddler at communities near rivers. Materials Today: Proceedings, 63, S349–S353. https://doi.org/https://doi.org/10.1016/j.matpr.2022.03.538
Qin, J., Li, D., & Yang, F. (2024). Spatial and emotional distances in parent-child relationships: Impacts on human capital development in rural Chinese boarding children. Acta Psychologica, 246, 104283. https://doi.org/https://doi.org/10.1016/j.actpsy.2024.104283
Rakhtikawati, Yayan. 2021. Islamic Boarding School sebuah Alternatif Sistem Pendidikan Modern Berwawasan Kebangsaan. Bandung: Anggota Ikapi.
Rambat Rupiyoadi, Manajemen Pemasaran Jasa ; Teori dan Praktek, (Jakarta : Salemba Empat , 2001), Edisi Pertama, h.148
Ratminto & Atik Septi Winarsih, Manajemen Pengembangan: Model Konseptual,Penerapan Citizens Character & Standar Pelayanan Minimal, (Yogyakarta: Pustaka Pelajar, 2005),
Riyadi, A. (2014). Tarekat Sebagai Organisasi Tasawuf. Jurnal At-Taqaddum, 6(2), 359–385.
Rifqi Nashrul Fuad Amrullohdan dan Ahmadi (2022), Mutu Layanan Pendidikan Madrasah (Penelitian Pelayanan Terpadu Satu Pintu di MTsN 1 Ponorogo), Vol. 2 No. 02 (2022): Excelencia: Journal of Islamic Education & Management
Roy, S., Huq, S., & Rob, A. B. A. (2020). Faith and education in Bangladesh: A review of the contemporary landscape and challenges. International Journal of Educational Development, 79, 102290. https://doi.org/https://doi.org/10.1016/j.ijedudev.2020.102290
Sondang Siagian, Analisa Serta Kebijaksanaan dan Strategi Organisasi .(Jakarta: PT. Gunung Agung, 1986)
Stavrou, E., & Kafa, A. (2023). School principals’ leadership styles on implementing inclusive education: the entrepreneurial leadership effect. International Journal of Educational Management, 38(1), 40–56. https://doi.org/https://doi.org/10.1108/IJEM-08-2023-0424
Suradi, A. (2017). Transformasi Pondok Pesantren (Analisis Dampak Transformasi Sistem Pendidikan Terhadap Penanaman Panca Jiwa Pondok Pesantren Kepada Santri di Provinsi Bengkulu). TADRIS: Jurnal Pendidikan Islam, 12(2), 272–297.
Taha, S., Zanin, L. M., & Osaili, T. M. (2024). Studying the perception of leadership styles and food handlers’ hygienic practices in food businesses: The role of commitment and job satisfaction as mediators. Food Control, 157, 110148. https://doi.org/https://doi.org/10.1016/j.foodcont.2023.110148
Trafzer, Clifford E Jean A Keller, dan Lorene Sisquoc. 2006. Boarding School Blues Revisiting American Indian Educational Experience, University of Nebraska Press: Library of Congress.

Most read articles by the same author(s)